Senior Officer, Agency Facility (Emiratised Role)

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Senior Officer for its Agency Facility in Abu Dhabi, United Arab Emirates. This is an Emiratised role, emphasizing a commitment to developing local talent within the UAE’s largest bank. The successful candidate will contribute to managing and optimizing agency facility operations while ensuring compliance and operational efficiency.

Company Overview

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates. To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Manage and oversee daily operations of the Agency Facility, ensuring smooth and efficient processes.
• Ensure strict compliance with all bank policies, procedures, and relevant regulatory requirements.
• Liaise effectively with internal departments and external agencies to streamline workflows and resolve issues.
• Prepare, analyze, and present comprehensive reports related to agency performance and facility utilization.
• Identify opportunities for operational efficiency enhancements and implement effective improvements.
• Support the development and provide guidance to junior staff within the Agency Facility team.

Requirements

• Applicant must be a UAE National, as this is an Emiratised role.
• Minimum 5 years of progressive experience in banking operations or agency facility management.
• Strong understanding of banking regulations, compliance standards, and risk management principles.
• Excellent analytical, problem-solving, and decision-making skills with attention to detail.
• Proficiency in relevant banking software and advanced knowledge of Microsoft Office Suite.
• Exceptional communication, interpersonal, and stakeholder management skills.

Benefits

• Opportunity to join the UAE’s largest bank and a leading global financial institution.
• Significant career growth and professional development within a dynamic and supportive environment.
• Competitive salary and a comprehensive benefits package designed for employee well-being.
• Contribute to a key role in supporting local talent development and the national economy.
• Work within a collaborative and innovative corporate culture that values employee contributions.
• Access to employee-exclusive banking products and services with attractive terms.