Senior Officer, Complaints Management
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Senior Officer, Complaints Management position available at First Abu Dhabi Bank (FAB) in Abu Dhabi, United Arab Emirates.
Company Overview
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest financial institutions, offering tailor-made solutions and a customized banking experience. Headquartered in Abu Dhabi, FAB has an international network spanning over 19 countries. FAB is committed to putting customers first and supporting the growth ambitions of its stakeholders.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Manage and resolve customer complaints effectively.
- Ensure compliance with banking regulations and internal policies.
- Investigate and analyze complaint trends to identify areas for improvement.
- Prepare and submit reports on complaint resolution and management.
- Collaborate with various departments to address and resolve complaints.
- Maintain accurate records of all complaints and resolutions.
Requirements
- Prior experience in complaints management or customer service in the banking sector.
- Strong knowledge of banking regulations and compliance.
- Excellent communication and interpersonal skills.
- Ability to analyze and resolve complex issues.
- Strong attention to detail and organizational skills.
- Proficiency in relevant software and systems.
Benefits
- Opportunities for professional development and career growth within FAB.
- Comprehensive benefits package including health insurance and retirement plans.
- Work in a collaborative and supportive environment.
- Exposure to a wide range of banking operations and services.
- Competitive salary and performance-based incentives.
- Be part of a leading financial institution in the UAE.