Senior Officer, Complaints Management
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Senior Officer, Complaints Management. This role is crucial in ensuring customer satisfaction and maintaining the bank’s reputation by effectively managing and resolving customer complaints.
Company Overview
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest financial institutions, offering a wide range of tailor-made solutions, products, and services. Headquartered in Abu Dhabi, FAB has an international network spanning over 19 countries, providing expertise and financial strength to support businesses globally.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Manage and resolve customer complaints efficiently and effectively.
- Ensure compliance with regulatory requirements in complaints management.
- Identify trends in complaints and recommend improvements to processes.
- Maintain accurate records of all complaints and resolutions.
- Collaborate with various departments to address the root causes of complaints.
Requirements
- Proven experience in complaints management within the banking sector.
- Strong knowledge of banking regulations and compliance.
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify trends.
- Problem-solving skills and attention to detail.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Work in a dynamic and supportive environment.
- Be part of a leading financial institution in the UAE.
- Exposure to international banking practices.