Senior Officer, Complaints Management
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Senior Officer position available in Complaints Management at First Abu Dhabi Bank (FAB) in Abu Dhabi, United Arab Emirates.
Company Overview
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest financial institutions. Headquartered in Abu Dhabi, FAB offers a wide range of tailor-made solutions, products, and services to provide a customized banking experience. With an international network spanning over 19 countries, FAB is committed to supporting the growth ambitions of its stakeholders.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Manage and resolve customer complaints efficiently and effectively.
- Ensure compliance with regulatory requirements and internal policies.
- Identify and escalate systemic issues to improve service quality.
- Prepare and analyze complaints data to identify trends and insights.
- Collaborate with various departments to address and resolve complaints.
Requirements
- Proven experience in complaints management or a related field.
- Strong understanding of banking regulations and compliance.
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify trends.
- Problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Work in a dynamic and supportive environment.
- Be part of a leading financial institution in the UAE.
- Contribute to enhancing customer satisfaction and loyalty.