Senior Officer, Complaints Management

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Senior Officer for Complaints Management in Abu Dhabi. This role involves handling customer complaints, resolving issues, and ensuring adherence to bank policies and regulations.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. FAB is committed to providing excellent customer service and maintaining high standards of compliance and ethical conduct.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5+ Years

Key Responsibilities

• Handle customer service issues and complaints related to FAB products and services.
• Resolve product or service problems by clarifying complaints and determining solutions.
• Ensure adherence to policies and procedures while maintaining customer records.
• Achieve set targets in terms of service standards and customer satisfaction scores.
• Capture feedback and recommend process improvements for all types of FAB products.
• Ensure the business meets its obligations on the prevention of money laundering.

Requirements

• Experience in handling customer complaints and resolving issues.
• Knowledge of banking policies, procedures, and regulations.
• Excellent communication and problem-solving skills.
• Ability to analyze customer needs and recommend potential products or services.
• Flexibility in adhering to planned/scheduled shifts and on-call requirements.
• Commitment to self-punctuality and discipline to the center.

Benefits

• Opportunities for professional development and career growth within FAB.
• Work in a collaborative and supportive team environment.
• Exposure to a wide range of banking products and services.
• Competitive salary and benefits package.
• Contribution to a leading financial institution in the UAE.
• Engaging and inclusive work culture.