Senior Specialist – Case Management
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| Company Name | Central Bank of The UAE |
| Company Type | Government |
| Job Type | Full Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | Bachelors Degree |
| Experience | 3 Year+ |
Job Overview
The Central Bank of the UAE (CBUAE) is seeking a Senior Specialist – Case Management to join its newly established Anti-Fraud Operations Center (CAFOC). You will lead end-to-end case handling for reported fraud incidents across licensed financial institutions, ensuring robust documentation, coordinated stakeholder engagement, and timely, compliant resolution. The role requires sharp analytical judgment, bilingual communication (Arabic/English), and a public-service mindset to strengthen financial integrity and consumer protection nationwide.
Key Responsibilities
- Receive, triage, and assess fraud incident reports; determine severity, impact, and prioritization.
- Plan and execute investigations; gather evidence, conduct interviews, and maintain chain-of-custody records.
- Coordinate with LFIs, internal teams, and regulators to drive case progression and resolution.
- Maintain accurate case files, logs, and dashboards; prepare management briefs and closure summaries.
- Identify control gaps and propose preventive measures and process enhancements for CAFOC.
- Support audit/readiness reviews and contribute to training, tools, and SOP improvements.
Requirements
- Bachelor’s degree in Finance, Risk Management, Business Administration, or related field.
- 3–5 years’ experience in fraud case management, investigations, or financial crime analysis.
- Professional certification (e.g., CFE) preferred.
- Fluency in Arabic and English with strong report-writing skills.
- UAE Family Book (required); high integrity, discretion, and results orientation.
Benefits
- Mission-driven work safeguarding the UAE’s financial ecosystem.
- Exposure to complex, multi-institution cases and leading regulatory practices.
- Collaborative, multinational environment with professional growth potential.
- Competitive total rewards in line with federal entity policies.
Quick Details
- Salary Range: Market Competitive
- Job Sector: Government / Financial Regulation / Anti-Fraud
- Job Type: Full-time, On-site
- International Applicant: UAE Nationals only (Family Book required)
- Qualifications: Bachelor’s in relevant field; 3–5 yrs fraud/FCI; Arabic & English; CFE preferred
- Job Categories: Fraud Investigation, Case Management, Financial Crime, Compliance, Regulatory Affairs
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