Senior Store Customer Advisor

Job Overview

Zegna is seeking a Senior Store Customer Advisor to transform store visits into memorable luxury shopping experiences. As a Brand Ambassador, the Customer Advisor engages customers in discovering Zegna’s heritage and collections. The Customer Advisor builds lasting relationships with customers, offering sophisticated fashion and style advice.

Company Overview

Zegna is a global luxury brand specializing in high-end retail goods and jewelry. Known for its exquisite craftsmanship and dedication to customer service, Zegna offers a sophisticated shopping experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school qualification
• Experience: 4 to 6 years retail sales or customer service experience

Key Responsibilities

• Manage customer relationships and customer service during and after the sale.
• Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”.
• Contribute to store Visual & Image.
• Maximize sales through retail operational excellence.
• Provide memorable luxury in-store customer service experience.
• Utilize company-provided technology to offer a complete and integrated luxury experience.

Requirements

• High school qualification.
• 4 to 6 years retail sales or customer service experience.
• Preferably Chinese or Russian speakers.
• Knowledge of Thom Browne products, craftsmanship, fabrics, made-to-measure and style evolution.
• Demonstrates consistently high standards of personal grooming.

Benefits

• Opportunities for professional development and growth within Zegna.
• Work in a luxury retail environment with a focus on customer service.
• Develop in-depth knowledge of luxury fashion and styling.
• Collaborate with a dedicated team to achieve sales and KPI targets.
• Gain experience in visual merchandising and store operations.
• Potential for training and development in new products and services.