Senior Store Customer Advisor

Job Overview

The Store Customer Advisor transforms the store visit into a memorable luxury shopping experience. As Brand Ambassadors, they engage Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Thom Browne collections. The Customer Advisor builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service.

Company Overview

Zegna is a luxury retail company specializing in high-end goods and jewelry. With a focus on exceptional customer service and brand ambassadorship, Zegna delivers a memorable shopping experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school qualification
• Experience: 4 to 6 years retail sales or customer service experience

Key Responsibilities

• Manage Customer Relationships and Customer Service during and after the sale.
• Develop a deep knowledge of the Thom Browne collections to advise customers on styling and “total looks”.
• Contribute to store Visual & Image.
• Maximize sales through retail operational excellence.
• Provide memorable luxury in-store customer service experience.

Requirements

• High school qualification.
• 4 to 6 years retail sales or customer service experience.
• Preferably Chinese or Russian speakers.
• Deep knowledge of Thom Browne products, craftsmanship, fabrics, made-to-measure and style evolution.
• Understanding of Thom Browne store operations and time and attendance policies.

Benefits

• Opportunities for professional development.
• Collaborative team environment.
• Enhance customer service and sales skills.
• Work with a luxury brand.