Service Advisor
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| Company Name | Al Ghurair |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 3 Year+ |
Job Overview
Al Ghurair is seeking an experienced Automotive Service Advisor to act as the primary liaison between customers and the service department, ensuring exceptional customer service and accurate communication of technical information.
Company Overview
Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures. Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business. Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 3+ Years
Key Responsibilities
- Greet customers and assess their service needs professionally.
- Provide accurate cost estimates and timelines for repairs and maintenance.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Maintain clear and detailed records of customer interactions and service orders.
- Upsell additional services and products when appropriate.
- Ensure compliance with company policies and safety standards.
Requirements
- Language: Fluent in Arabic (spoken and written) and proficient in English.
- Education: Technical background in automotive engineering or related field.
- Experience: Minimum 3 years in a similar role within the automotive industry.
- Skills: Strong multitasking and organizational abilities.
- Excellent communication and customer service skills.
- Valid driving license.
Benefits
- Opportunities for professional development within a large, diversified group.
- Work in a dynamic environment with a focus on innovation and entrepreneurship.
- Be part of a team that is redefining transportation across the UAE.
- Contribute to a company with a rich history and commitment to excellence.
- Exposure to operations in multiple sectors and countries.
- Competitive benefits package.