Service Desk Analyst
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| Company Name | Sonata Software |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Egypt |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Sonata Software is seeking a dedicated Service Desk Analyst to join their team in Egypt on a contract basis. This role involves providing essential IT support and ensuring smooth technical operations for clients, aligning with Sonata’s modernization engineering services.
Company Overview
Sonata Software Limited is a leading Modernization engineering company headquartered in Bangalore, India, with a global presence across North America, Europe, ANZ, and Asia-Pacific. Founded in 1986, Sonata specializes in cloud and data modernization, Microsoft Dynamics Modernization, digital contact center setup, managed cloud services, and digital transformation using its proprietary Platformation™ approach. The company partners with major technology providers like Microsoft, Amazon, and Google, focusing on innovation and customer-centricity to help businesses accelerate their digital transformation.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide first-line technical support for IT-related issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve hardware and software problems efficiently.
- Escalate complex issues to appropriate senior support teams when necessary.
- Document all incidents and service requests accurately in the ticketing system.
- Guide users through problem-solving steps and provide effective solutions.
- Monitor system performance and ensure operational stability for clients.
Requirements
- Proven experience as a Service Desk Analyst or in a similar IT support role (5 Year+ preferred).
- Strong understanding of IT systems, networks, and common software applications.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a fast-paced, client-focused environment.
- Familiarity with IT service management tools and ticketing systems.
- Customer-centric approach with a strong commitment to service excellence.
Benefits
- Opportunity to work with a leading modernization engineering company.
- Gain experience in a dynamic global IT services and consulting environment.
- Collaborate with diverse teams and cutting-edge technologies.
- Professional growth and skill development opportunities.
- Exposure to various client projects and industry best practices.
- Work on impactful digital transformation initiatives.