Service Desk Specialist – Junior

Job Overview

GlassHouse Systems (GHS) is seeking a Junior Service Desk Specialist to join their team in Toronto, Ontario, Canada. This entry-level role involves providing essential IT support and services to clients, contributing to the company’s commitment to high-quality technical excellence.

Company Overview

GlassHouse Systems (GHS) is an infrastructure, security, and managed services solutions provider who develops, designs and deploys solutions for leading enterprises in Canada and the US. For over 30 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry leading awards each year, GHS translates this differentiation into positive client experiences. GHS believes that strong skills, products and partnerships are critical in providing consistent, high-quality service. GHS provides clients with a highly experienced sales and technical team who have a keen understanding of both the technology and the client’s requirement for technology. At its heart, GHS has always been a highly technical company. Established by engineers, GHS has always focused on its technical skills and maintained a large contingent of technical experts that substantially outnumber sales resources. It is through this dedicated and focused approach to technical excellence that GHS has been established as a premier North-American technology partner.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide first-level technical support and troubleshooting to clients.
• Respond to and resolve IT incidents and service requests promptly.
• Document all support interactions and resolutions accurately.
• Escalate complex issues to senior technical staff when necessary.
• Assist in maintaining IT systems and ensure operational efficiency.
• Contribute to a positive client experience through excellent service.

Requirements

• Strong interest in IT support and technology.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Basic understanding of computer systems and networks.
• Problem-solving attitude and attention to detail.
• Ability to work effectively in a fast-paced environment.

Benefits

• Opportunities for career growth and professional development in IT.
• Work in a highly technical and supportive team environment.
• Gain valuable experience with leading enterprise technology solutions.
• Be part of an award-winning and client-focused organization.
• Competitive compensation package.
• Engaging and collaborative work culture.