Service Operations Engineer
Apply to Job Here
| Company Name | LeadDesk |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Helsinki, Uusimaa, Finland |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
LeadDesk is seeking an Entry-level Service Operations Engineer to join their team in Helsinki, Finland. This role involves contributing to the smooth operation and reliability of LeadDesk’s cloud-based contact center software, ensuring an exceptional experience for customers globally.
Company Overview
LeadDesk is a cloud-based contact center for customer service and sales outreach, offering scalable software solutions for businesses of all sizes. As a public company listed on Nasdaq First North Finland (ticker LEADD), LeadDesk empowers happier agents, better service, and more sales, with its software utilized by over 1,000 customers worldwide. The company boasts 13 offices across Europe.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Monitor and maintain the health and performance of cloud-based services.
- Assist in troubleshooting and resolving operational issues and incidents.
- Support the deployment and release processes for software updates.
- Contribute to automation efforts to improve operational efficiency.
- Collaborate with development teams to ensure system reliability and scalability.
- Participate in on-call rotation as part of the operations team.
Requirements
- Basic understanding of cloud platforms (e.g., AWS, Azure, GCP).
- Familiarity with monitoring tools and incident management processes.
- Strong problem-solving skills and a proactive attitude.
- Ability to work effectively in a fast-paced, collaborative environment.
- Excellent communication skills in English.
- Interest in learning about contact center technologies and service operations.
Benefits
- Opportunity to work with cutting-edge cloud contact center technology.
- Mentorship and growth opportunities within an international tech company.
- Supportive and innovative work environment.
- Contribution to a product used by over 1,000 customers globally.
- Located in the vibrant tech hub of Helsinki, Finland.
- Competitive compensation and benefits package.