Service Support Employee (m/f/d) – Customer Service
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| Company Name | Cybex |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Bayreuth, Germany |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
The Service Support Employee (m/f/d) role at Cybex in Bayreuth, Germany, focuses on providing comprehensive customer service and support. This position involves direct communication with customers, handling inquiries, and resolving issues related to Cybex products.
Company Overview
Cybex is dedicated to developing innovative and high-quality products for parents and children. Based in Bayreuth, Germany, Cybex focuses on safety, design, and functionality, creating a range of car seats, strollers, and baby carriers. The company values customer satisfaction and strives to provide excellent service and support.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshooting assistance for Cybex products.
- Process warranty claims and handle returns.
- Maintain accurate records of customer interactions and resolutions.
- Collaborate with other departments to address customer concerns.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities and attention to detail.
- Proficiency in German and English.
- Basic computer skills.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and supportive work environment.
- Employee discounts on Cybex products.
- Flexible working hours.