Sr. Customer Success Manager – remote

Job Overview

Jobgether is seeking a Senior Customer Success Manager to join their remote team. In this role, you will be crucial in ensuring the long-term success and satisfaction of clients using Jobgether’s AI-powered career coach and matching platform, helping remote professionals achieve their career goals.

Company Overview

Jobgether is an innovative AI-powered career coach and matching platform dedicated to revolutionizing the job search experience for remote professionals. By providing personalized strategies, profile optimization, and curated job matches, Jobgether aims to eliminate wasted time and bias in hiring. Its mission is to become the world’s reference platform for remote talent, ensuring meaningful connections between professionals and employers.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships, understanding their needs and goals.
• Onboard new clients effectively and drive product adoption and value realization.
• Proactively identify opportunities for account growth and advocate for customer needs internally.
• Monitor customer health, identify at-risk accounts, and implement strategies for retention.
• Collaborate with sales, product, and marketing teams to enhance overall customer experience.
• Provide expert guidance and support to customers, ensuring their success with the Jobgether platform.

Requirements

• Proven experience (5+ years) in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS or tech environment.
• Strong understanding of customer lifecycle management and value-driven engagement strategies.
• Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders.
• Ability to work independently in a remote setting, demonstrating high levels of self-motivation and organization.
• Familiarity with AI-powered platforms and the remote job market is a plus.
• Bachelor’s degree in Business, Marketing, or a related field preferred.

Benefits

• Opportunity to work remotely with a flexible schedule.
• Be part of an innovative company transforming the future of work.
• Competitive salary package and performance-based incentives.
• Professional development and growth opportunities within a fast-growing tech startup.
• A collaborative and supportive international team environment.
• Contribution to a product that genuinely helps people advance their careers.