Student Affairs Partner

Job Overview

Mind Base Education is seeking a Student Affairs Partner to serve as the main point of contact for student inquiries, requests, and complaints related to the Program. The ideal candidate will support students academically, culturally, and socially, ensuring a smooth transition and positive experience. This role is crucial in developing globally-minded graduates who can contribute to the UAE’s national priorities.

Company Overview

Mind Base Education is dedicated to providing comprehensive support to students through academic, cultural, and social programs. They focus on creating globally-minded graduates who are well-equipped to contribute to the UAE’s national priorities. Mind Base Education supports students throughout their academic journey, ensuring compliance with established service standards and policies.

Quick Details

• Salary Range: Market Competitive
• Job Type: Internship
• Qualifications: Bachelor’s Degree
• Experience: 2-4 years of experience

Key Responsibilities

• Serve as the first point of contact for all student inquiries, requests, and complaints.
• Work with students based in the USA, Canada, Australia and New Zealand, accommodating their time zones.
• Receive, log, triage, and categorize cases in the Case Management System.
• Monitor open cases to ensure timely resolution and communicate updates to students.
• Collaborate with internal team members to ensure effective case resolution.

Requirements

• UAE National
• 2–4 years of experience in student services, academic administration, or customer relations.
• Diploma or Bachelor’s degree in Education, Communication, Business Administration, or a related field.
• Strong communication and interpersonal skills with a service-oriented approach.
• Proficiency in MS Office and familiarity with CRM or case management systems.
• Fluency in English and Arabic is required.

Benefits

• Gain experience in student services and academic administration.
• Opportunity to work with a diverse group of international students.
• Develop strong communication and case management skills.
• Contribute to the development of globally-minded graduates.
• Work in a collaborative and supportive environment.
• Enhance your skills in data management and reporting.