Support operations manager
Apply to Job Here
| Company Name | Bending Spoons |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Belgrade, Serbia |
| Qualifications | Bachelor’s Degree |
| Experience | No Experience / Fresh |
Job Overview
Bending Spoons is seeking a Support Operations Manager to join their team in Belgrade, Serbia. In this entry-level management role, you will oversee customer support operations for their portfolio of digital businesses, ensuring efficient service delivery and contributing to overall operational excellence.
Company Overview
Bending Spoons is a leading digital business acquisition and transformation company, owning popular products like Brightcove, Evernote, komoot, Meetup, Remini, StreamYard, Vimeo, and WeTransfer. Their products have served over a billion people, with more than 300 million monthly active users and 10 million paying customers. They focus on relentlessly improving the technology, user interface, features, and overall performance of their acquired businesses. The company is known for its talent density, workplace excellence, and has received numerous first-place finishes in Great Place to Work awards.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: No Experience / Fresh
Key Responsibilities
- Oversee and optimize daily customer support operations for digital products.
- Implement and refine operational processes to enhance service efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) and identify areas for operational improvement.
- Collaborate with cross-functional teams to resolve support-related issues and drive initiatives.
- Assist in the training, development, and mentoring of support team members.
- Contribute to strategic planning for scalable and high-quality support solutions.
Requirements
- Strong organizational and analytical skills with a proactive approach to problem-solving.
- Excellent verbal and written communication and interpersonal abilities.
- Ability to thrive in a fast-paced, dynamic, and evolving work environment.
- Demonstrated passion for digital products and enhancing user experience.
- Bachelor’s degree in Business, Operations Management, or a related field.
- A commitment to continuous learning and professional development.
Benefits
- Opportunity to work at a leading global digital business powerhouse.
- Engage in a fast-paced environment with significant learning and growth potential.
- Collaborate with a highly talented and driven team on impactful projects.
- Competitive salary and a comprehensive benefits package.
- Contribute to products used by over a billion people worldwide.
- Access to cutting-edge tools and technologies to drive innovation.