Support Specialist
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| Company Name | Katch |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Russia |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
We are seeking a Support Specialist to join our team at Katch. You will be responsible for providing excellent customer support and resolving user issues efficiently.
Company Overview
Katch is dedicated to providing innovative solutions and top-notch support to our users. We strive to create a positive and collaborative environment for our employees.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: Entry level / No experience required
Key Responsibilities
- Provide timely and accurate support to users via email, chat, and phone.
- Troubleshoot and resolve technical issues reported by users.
- Document user interactions and solutions in our knowledge base.
- Collaborate with the development team to address recurring issues.
- Escalate complex issues to the appropriate team members.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Basic understanding of software and technical concepts.
- Customer-focused attitude and a passion for helping others.
Benefits
- Opportunities for professional development and career growth.
- Work in a collaborative and supportive team environment.
- Comprehensive training and mentorship programs.
- Competitive salary and benefits package.
- Flexible work arrangements.