Team Leader, Contact Centre – Abu Dhabi
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 3 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Team Leader for its Contact Centre in Abu Dhabi. The role involves leading a team of CSRs, ensuring high-quality customer support, and driving team productivity through coaching and process improvement.
Company Overview
First Abu Dhabi Bank (FAB) is the #1 bank in the Middle East and a prestigious financial institution. They are looking for talented individuals to help achieve their goals and provide opportunities for career growth and innovation in the banking industry.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 3 years relevant experience
Key Responsibilities
- Organize and supervise the work of the team to ensure efficient operations.
- Provide on-the-job training and constructive feedback to team members.
- Monitor financial performance against budgets and report variances.
- Handle a team of CSR’s providing 24/7 customer support to the Bank customers.
- Conduct Quality calls evaluation for the center.
- Monitor sales performance and lead generation per staff.
Requirements
- Minimum of a Bachelor’s degree.
- 3 years relevant experience in customer service / Contact Centre.
- Excellent communication skills in English & Arabic.
- Strong problem-solving and analytical skills.
- Ability to multi-task and analyze information effectively.
Benefits
- Opportunity to work with the #1 bank in the Middle East.
- Comprehensive training and development programs.
- Supportive team environment.
- Career growth opportunities within the bank.
- Exposure to a dynamic and innovative banking environment.