Technical Customer Support Agent (Remote, Greece & Cyprus – Evening Shift)

Job Overview

LearnWorlds is seeking a Technical Customer Support Agent for a remote, evening shift role, open to candidates in Greece and Cyprus. This entry-level position involves providing technical assistance and ensuring customer satisfaction with LearnWorlds’ powerful e-learning platform.

Company Overview

LearnWorlds is a leading provider of powerful, easy-to-use, and reliable training solutions for individuals and enterprises. Specializing in cloud-based e-learning, the company offers a fully customizable, white-label platform for employee training, customer education, and selling online courses. LearnWorlds provides a comprehensive solution with a built-in social community, beautiful templates, a modular page builder, assessment engine, automated certificates, and advanced analytics to facilitate a holistic online learning experience. Interested in a demonstration? www.learnworlds.com/corporate-training

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide technical support and troubleshooting for LearnWorlds’ platform users via various channels (email, chat).
• Assist customers with inquiries related to platform features, course creation, and technical issues.
• Document customer interactions and technical solutions accurately.
• Escalate complex issues to senior support or development teams as needed.
• Contribute to the creation and maintenance of help center articles and FAQs.
• Maintain a high level of customer satisfaction through professional and efficient service.

Requirements

• Excellent communication skills in English, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Basic understanding of web technologies and e-learning platforms is a plus.
• Ability to work independently in a remote, evening shift environment.
• Residency in Greece or Cyprus.
• Customer-centric mindset with a passion for helping users.

Benefits

• Opportunity to work remotely with a flexible evening shift schedule.
• Gain experience in a fast-growing e-learning technology company.
• Collaborate with a supportive and innovative global team.
• Opportunities for professional development and skill enhancement.
• Competitive salary and comprehensive benefits package.
• Contribute to a product that helps individuals and businesses grow.