Technical Customer Support Representative (Remote, LATAM)

Job Overview

LearnWorlds is seeking a Technical Customer Support Representative to join their team, working remotely within the LATAM region. This entry-level role involves providing technical assistance and ensuring customer satisfaction for LearnWorlds’ e-learning platform, supporting users across Latin America.

Company Overview

LearnWorlds is a powerful, easy-to-use, and reliable training solution for individuals and enterprises. As a cloud-based e-learning platform, it offers a fully customizable, white-label solution to train employees, educate customers, or sell online courses to a wide audience. LearnWorlds provides Professionals, Entrepreneurs & Training Managers with a tailored solution, supported by a team of experts. Beyond just selling online courses, the platform features a built-in Social Community, Beautiful Templates, Modular Pages Builder, Assessment Engine, Automated Certificates, and Advanced Analytics for a holistic online learning experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide technical support and troubleshooting for LearnWorlds’ e-learning platform to customers in the LATAM region.
• Assist users with inquiries regarding platform features, settings, and integrations.
• Diagnose and resolve technical issues efficiently, ensuring high customer satisfaction.
• Communicate complex technical information clearly and concisely to non-technical users.
• Document all support interactions and resolutions accurately within the CRM system.
• Collaborate with product and development teams to escalate complex issues and provide valuable user feedback.

Requirements

• Strong problem-solving skills and a genuine interest in technology and e-learning.
• Excellent communication skills, both written and verbal, in English and Spanish (Portuguese is a plus).
• Ability to quickly learn new software and adapt to a dynamic technical environment.
• A customer-centric approach with a patient and empathetic attitude.
• Capable of working independently in a remote setting and managing time effectively.
• Familiarity with e-learning platforms, SaaS products, or online course creation is beneficial.

Benefits

• Opportunity to work remotely from anywhere within the LATAM region.
• Be a part of a rapidly growing global e-learning technology company.
• Gain valuable experience in technical customer support for a leading SaaS product.
• Competitive salary and opportunities for professional growth and development.
• Work in a supportive team culture that encourages collaboration and innovation.
• Access to ongoing training and resources to enhance your technical and customer service skills.