Technical Support Engineer
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| Company Name | Encube Business Solutions |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
We are seeking a highly motivated and skilled Technical Support Engineer to join our dynamic team in Dubai. As a Technical Support Engineer, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.
Company Overview
Encube Business Solutions is a leading technology company based in Dubai, United Arab Emirates. We specialize in providing innovative IT solutions and services to businesses across various industries. Our mission is to empower organizations with cutting-edge technology that drives growth and efficiency.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree in IT or related field
- Experience: 2+ Years
Key Responsibilities
- Provide technical support to clients via phone, email, and online channels.
- Troubleshoot and resolve technical issues related to our products and services.
- Document technical solutions and create knowledge base articles.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensure timely and effective communication with clients regarding support requests.
Requirements
- Bachelor’s degree in Information Technology or a related field.
- Proven experience in technical support or a similar role.
- Strong knowledge of IT systems, networking, and software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Collaborative and supportive work environment.
- Exposure to cutting-edge technologies and projects.
- Chance to make a significant impact on client success.
- Be part of a leading technology company.