Technical Support Engineer (ICT, Systems, AV)

Job Overview

FinesseTech is seeking a highly experienced Technical Support Engineer specializing in ICT, Systems, and AV technologies to join their team in Dubai, United Arab Emirates. This role is crucial for providing expert technical assistance for advanced digital signage, workspace, and IoT solutions, ensuring seamless operation for clients.

Company Overview

FinesseTech is a leading value-added distributor of technology solutions based in Dubai, United Arab Emirates. The company focuses on cutting-edge areas such as Digital Signage, Workspace, Wayfinding, Flight Information Display Systems (FIDS), and IoT, providing comprehensive support and distribution services to a diverse client base.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10 Year+

Key Responsibilities

• Provide expert technical support for ICT, Systems, and AV solutions, including digital signage, FIDS, and IoT.
• Install, configure, and troubleshoot hardware and software for clients both on-site and remotely.
• Diagnose and resolve complex technical issues efficiently and effectively, ensuring minimal downtime.
• Conduct regular system maintenance, updates, and performance monitoring.
• Create and maintain detailed documentation of support activities, solutions, and knowledge base articles.
• Collaborate closely with sales, engineering, and project teams to ensure client satisfaction and successful project deployments.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Electronics Engineering, or a related technical field.
• Minimum of 10 years of progressive experience in technical support for ICT, AV systems, or related technology solutions.
• Demonstrated strong knowledge of digital signage technologies, networking protocols, and IoT ecosystems.
• Excellent troubleshooting, analytical, and problem-solving skills with a methodical approach.
• Exceptional communication and interpersonal skills, capable of explaining technical issues clearly.
• Ability to work independently and manage multiple support cases under pressure.
• Valid UAE driving license is preferred for on-site support visits.

Benefits

• Opportunity to work with cutting-edge technology solutions from leading global brands.
• Significant professional growth and development opportunities in a specialized distribution environment.
• Competitive salary and a comprehensive benefits package.
• Work in a dynamic, collaborative, and innovation-driven company culture.
• Exposure to a diverse client base across various industries in the Middle East.
• Health insurance and other employee welfare programs.