Technical Support Engineer – Windows

Job Overview

Microsoft is seeking a Technical Support Engineer for Windows in Cairo, Egypt. This role involves providing expert technical assistance and solutions to users, ensuring smooth operation of Windows-based systems. You will play a crucial role in troubleshooting, resolving complex issues, and maintaining high levels of customer satisfaction.

Company Overview

Every company has a mission. What’s ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn’t diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 3 Year+

Key Responsibilities

• Provide expert technical support for Windows operating systems and related products.
• Diagnose and resolve complex technical issues reported by customers.
• Collaborate with engineering teams to escalate and resolve product bugs or feature requests.
• Document troubleshooting steps, solutions, and best practices.
• Ensure high customer satisfaction through timely and effective problem resolution.
• Stay up-to-date with the latest Microsoft technologies and updates.

Requirements

• Proven experience in technical support for Windows environments.
• Strong understanding of Windows client and server operating systems.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal abilities.
• Ability to work independently and as part of a global team.
• Relevant certifications (e.g., MCSA, MCSE) are a plus.

Benefits

• Opportunity to work with cutting-edge Microsoft technologies.
• Professional development and career growth within a global leader.
• Competitive salary and comprehensive benefits package.
• Collaborative and innovative work environment.
• Access to employee wellness programs and resources.
• Contribution to empowering individuals and organizations worldwide.