Technical Support Engineering – Windows

Job Overview

Microsoft is seeking a Technical Support Engineer specializing in Windows to join their team in Cairo, Egypt. This role involves providing expert-level technical support, troubleshooting complex issues, and ensuring high customer satisfaction for Windows operating systems and related Microsoft products. You will leverage your in-depth knowledge to resolve critical technical challenges.

Company Overview

Microsoft is a leading global technology company committed to empowering every person and every organization to achieve more. With a presence in 190 countries and approximately 228,000 passionate employees worldwide, Microsoft drives meaningful innovation for a brighter world. Its culture embraces curiosity, learning, and diversity, fostering an environment where impact matters and authentic selves are celebrated.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 3 Year+

Key Responsibilities

• Provide expert-level technical support for Windows operating systems (client and server) and related Microsoft technologies.
• Diagnose, troubleshoot, and resolve complex technical issues, collaborating with product engineering teams when necessary.
• Ensure customer satisfaction through timely, effective, and professional problem resolution.
• Document troubleshooting procedures, solutions, and best practices to contribute to the internal knowledge base.
• Participate in on-call rotations to provide support for critical incidents as required.
• Stay current with new Microsoft products, technologies, and industry trends to maintain technical expertise.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Minimum of 3 years of experience in technical support for Windows client and server environments.
• Strong understanding of Windows architecture, Active Directory, networking, and common troubleshooting tools.
• Excellent problem-solving, analytical, and communication skills, both verbal and written.
• Ability to work independently and effectively within a collaborative global team.
• Microsoft certifications (e.g., MCSA, MCSE, Azure) are a significant advantage.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional development and career advancement within a global technology leader.
• Access to cutting-edge technology, tools, and extensive learning resources.
• A supportive and inclusive work environment with diverse and talented teams.
• Employee assistance programs and various wellness initiatives.
• The chance to contribute to impactful projects that reach millions of users worldwide.