Technical support Specialist
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| Company Name | Saudi Authority for Industrial Cities and Technology Zones |
| Company Type | Private |
| Job Type | Permanent, Full Time |
| Salary Range | Market Competitive |
| Location | Riyadh Region, Saudi Arabia |
| Qualifications | Bachelors Degree |
| Experience | 2 Year+ |
Job Overview
The Saudi Authority for Industrial Cities and Technology Zones (MODON) is hiring a Technical Support Specialist in Riyadh.
In this role, you will oversee daily IT support operations, manage projects, and ensure smooth system and network performance across the organization. You will also play a key role in cybersecurity, infrastructure maintenance, and user support, directly contributing to MODON’s mission of creating world-class industrial and technological environments.
Job Responsibilities
- Oversee daily operations of the Technical Support Department.
- Execute management tasks, including device procurement, cybersecurity requirements, and weekly reporting.
- Manage IT projects from Proof of Concept (POC) to initiation, including preparing RFPs (e.g., Nexthink, BlackBerry).
- Provide day-to-day end-user technical support and troubleshooting.
- Install and maintain end-user devices such as printers, scanners, and barcode systems.
- Administer Cisco Unified CM and assign extension numbers.
- Create and manage user accounts and groups via Microsoft Exchange and Active Directory.
- Maintain a complete inventory of IT assets.
- Conduct audits of user accounts with tools such as ManageEngine AD Audit Plus.
- Troubleshoot system and service issues, escalating critical incidents as required.
- Manage and support cybersecurity solutions (e.g., Cortex, Trend Micro, Anti-virus).
- Perform security audits on servers, networks, and user access to resources.
Requirements
- Education: Bachelor’s degree in IT, Computer Science, or related field.
- Experience: Minimum 2 years in IT technical support.
- Strong leadership and team management in IT operations.
- Advanced knowledge of Active Directory and Microsoft Exchange.
- Skilled in Cisco Unified CM administration.
- Familiarity with cybersecurity tools and audits.
- Strong troubleshooting, analytical, and reporting skills.
- Project management skills, including vendor coordination and RFP preparation.
- Ability to manage user permissions and network resources effectively.
- 24/7 availability for handling critical incidents.
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