Telecommunication Agent
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| Company Name | Rixos Hotels |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Rixos Hotels is seeking a Telecommunication Agent to ensure effective communication and support within the hotel. You will handle important tasks, monitor systems, and address guest inquiries.
Company Overview
Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality. It redefines the all-inclusive holiday concept by delivering unique experiences and excellent service as part of the Accor group.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Complete tasks outlined on the Officer Shift Checklist.
- Report broadband and telephone equipment defects.
- Handle and deliver hotel emails promptly.
- Monitor the status of jobs in the Guest Request Management system.
- Ensure accuracy of call charges and postings.
- Maintain good housekeeping and safety standards.
Requirements
- At least 1 year of experience in the Hospitality/Service Industry preferred.
- Good spoken and written English/Russian.
- Able to read and speak Arabic/Russian.
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system.
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
- Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System.
Benefits
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided