Telephone Operator

Job Overview

Al Ain Rotana is looking for a dynamic and self-motivated Front Office professional to work as a Telephone Operator. You will handle phone calls, providing professional and customer-focused responses to guests, ensuring a memorable experience.

Company Overview

Al Ain Rotana is part of the Rotana Hotel and Resorts group, known for its exceptional hospitality services in the United Arab Emirates. Located in Al Ain, it offers a blend of comfort and luxury to its guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Entry level / No experience required

Key Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up-to-date knowledge of the hotel and local services.
• Complete management’s long-distance call vouchers and record them on the traffic sheet.

Requirements

• Ideally, have a diploma / degree in the hospitality field with similar previous work experiences.
• Excellent written and verbal English communication skills along with strong voice modulation abilities are essential.
• Computer literate and previous experiences with Opera are an advantage.
• Customer-driven with a proactive and ‘switched on’ personality.
• Ability to work well under pressure in a fast-paced environment.
• Great team player who thrives in working with a multi-cultural team and guests alike.

Benefits

• Opportunities for professional development and career advancement within Rotana.
• Work in a collaborative and supportive environment.
• Be part of a well-known hospitality group with high standards.
• Gain valuable experience in a customer-focused role.
• Exposure to a multi-cultural team and guest base.
• Competitive benefits package.