Winback Specialist

Job Overview

Motive is seeking a dedicated Winback Specialist to join their team in Pakistan. In this role, you will be responsible for re-engaging past customers, understanding their needs, and offering compelling solutions to win back their business and foster long-term loyalty.

Company Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Motive serves nearly 100,000 customers, across a wide range of industries including construction, field service, energy, trucking and logistics, and the public sector, among others.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Develop and execute effective strategies to re-engage and win back churned customers.
• Analyze root causes of customer attrition and provide actionable insights to product and service teams.
• Build strong relationships with former clients, understanding their evolving needs and challenges.
• Present compelling solutions and value propositions to encourage re-subscription or re-engagement.
• Monitor and report on key performance indicators for winback campaigns and customer retention.
• Collaborate cross-functionally with sales, marketing, and customer success teams.

Requirements

• Proven experience in a customer retention, sales, or account management role, preferably in technology or logistics.
• Exceptional communication and interpersonal skills, with a persuasive approach.
• Strong analytical abilities to identify churn patterns and customer needs.
• Ability to develop and present compelling solutions to potential returning customers.
• Proficiency with CRM systems and sales engagement tools.
• A proactive and results-driven mindset with a commitment to customer satisfaction.

Benefits

• Opportunity to join a leading global technology company transforming physical operations.
• Work in a dynamic and fast-paced environment with significant growth potential.
• Competitive compensation package and employee benefits.
• Collaborative and supportive team culture focused on innovation.
• Make a direct impact on customer retention and business growth.
• Access to ongoing professional development and learning resources.