1st Level Customer Support & Operations (Tech Startup)
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| Company Name | HydroNeo |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Bangkok, Bangkok City, Thailand |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
HydroNeo is seeking an enthusiastic 1st Level Customer Support & Operations professional to join their tech startup in Bangkok, Thailand. This entry-level role involves providing essential customer assistance and supporting operational processes to ensure a smooth experience for users of HydroNeo’s Smart Farm System.
Company Overview
HydroNeo is a technology startup dedicated to enhancing sustainability and efficiency within the shrimp industry’s value chain. They achieve this by offering a comprehensive Super App built upon their advanced farm-embedded Smart Farm System.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide first-line technical support and customer service via various channels.
- Assist users with inquiries, troubleshoot basic issues, and escalate complex problems.
- Monitor system operations and ensure smooth functioning of the Super App.
- Collect user feedback and report insights to the development team.
- Contribute to creating and updating support documentation and FAQs.
- Collaborate with the operations team to optimize customer experience.
Requirements
- Excellent communication skills, both written and verbal, in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to learn new technologies quickly and adapt to a fast-paced environment.
- Basic understanding of IT systems and mobile applications.
- Proactive attitude with a strong sense of responsibility.
- Prior experience in customer service or tech support is a plus but not required for entry-level.
Benefits
- Opportunity to join a rapidly growing tech startup making a real-world impact.
- Gain valuable experience in customer support and operations within the aquaculture tech industry.
- Work in a dynamic and innovative team environment in Bangkok.
- Professional development and growth opportunities.
- Competitive compensation package.
- Exposure to cutting-edge smart farming technology.