Agent, Front Office

Job Overview

Atlantis Resorts is seeking an Agent for the Front Office at Atlantis The Royal in Dubai, United Arab Emirates. This role involves ensuring exceptional guest experiences and smooth front desk operations.

Company Overview

Discover an extraordinary world beyond anything you’ve ever imagined. Our Atlantis properties in Dubai and Sanya, China redefine the concept of entertainment destination resorts. They are extraordinary, intriguing and unique destinations full of life, wonder and surprise. Atlantis is all about superlatives: more variety and choice than you can imagine, experiences so creative and fun they astound, and service truly dedicated to wonder and excitement.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Greeting guests warmly upon arrival and departure.
• Managing guest check-ins and check-outs efficiently.
• Handling guest inquiries and providing information about hotel services.
• Resolving guest complaints and ensuring guest satisfaction.
• Maintaining accurate guest records and billing information.
• Assisting with reservations and room assignments.

Requirements

• Excellent communication and interpersonal skills.
• A positive attitude and passion for customer service.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Previous experience in a front office or customer-facing role is a plus.
• Team player with a strong work ethic.

Benefits

• Opportunity to work with a world-renowned resort brand.
• Competitive salary and benefits package.
• Training and development opportunities.
• A dynamic and exciting work environment.
• Employee discounts and perks.
• Career growth within the hospitality industry.