Application Support Specialist

Job Overview

Ampstek is seeking an Application Support Specialist to join their team in Helsinki, Uusimaa, Finland. In this contract role, you will be responsible for providing critical technical support for software applications, ensuring smooth operation, and collaborating with various teams to resolve issues and enhance system performance for clients globally.

Company Overview

Ampstek, established in 2014 and headquartered in Princeton, NJ, USA, is a global IT consulting company with a presence in 42 countries. They specialize in supplying tech and digital professionals, offering expertise in Microsoft Dynamics, Azure, SAP, Big Data, Cloud Hosting, and more. Ampstek is dedicated to reinventing recruitment through exceptional customer and candidate experiences, focusing on building long-term relationships and fostering diversity, equality, and respect in the workplace.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide expert technical support and troubleshooting for various software applications.
• Diagnose and resolve complex application-related issues promptly and efficiently.
• Monitor application performance, identify potential problems, and ensure system stability.
• Collaborate closely with development and infrastructure teams to implement solutions and improvements.
• Document support procedures, incident resolutions, and knowledge base articles.
• Assist in application deployments, upgrades, and system configurations.

Requirements

• Proven experience in application support, system administration, or a similar IT role.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to interact with clients and internal teams.
• Familiarity with various operating systems, databases, and software platforms.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A commitment to delivering high-quality customer service and technical excellence.

Benefits

• Opportunity to work with a leading global IT consulting firm with a diverse client base.
• Exposure to a wide range of cutting-edge technologies and enterprise applications.
• Engage in a company culture that champions diversity, equality, and professional wellbeing.
• Opportunities for professional development and continuous skill enhancement.
• Flexible contract work arrangement as part of a dynamic, international team.
• Access to innovative platforms and resources designed for modern tech professionals.