Apprenti(e) Guest Relation

Job Overview

Pullman Hotels & Resorts is seeking an Apprenti(e) Guest Relation to join their team in Paris-l’Hôpital, Bourgogne-Franche-Comté, France. This internship offers a unique opportunity to gain experience in the hospitality industry within a globally recognized brand.

Company Overview

Pullman is part of Accor, a world-leading hospitality group with over 40 brands and 5,600 destinations worldwide. Pullman Hotels & Resorts offers superior comfort, inspiring spaces, and a gateway to fascinating cultures, aiming to create new perspectives for guests in over 155 destinations.

Quick Details

• Salary Range: Not Applicable
• Job Type: Internship
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Assist guests with inquiries and provide information about hotel services and local attractions.
• Contribute to creating a welcoming atmosphere for all guests.
• Support the Guest Relations team with daily tasks and operations.
• Learn and implement hotel standards for guest service and satisfaction.
• Handle basic guest requests and escalate complex issues to supervisors.

Requirements

• Enthusiastic and eager to learn about guest relations in the hospitality sector.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Willingness to follow instructions and hotel policies.
• Basic understanding of customer service principles.

Benefits

• Gain hands-on experience in guest relations at an international hotel brand.
• Opportunity to learn from experienced hospitality professionals.
• Exposure to a global loyalty program and diverse clientele.
• Develop essential skills for a career in hotel management.
• Work in a dynamic and culturally rich environment.