Assistance Coordinator with ITALIAN or FRENCH
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| Company Name | Euro-Varna LTD |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Varna, Varna, Bulgaria |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Euro-Varna LTD is seeking an Entry-Level Assistance Coordinator in Varna, Bulgaria, with proficiency in ITALIAN or FRENCH. This role involves providing high-quality, multilingual assistance and customer care services to international clients, contributing to the company’s established B2B customer support operations across Europe.
Company Overview
Euro-Varna EOOD is a family-run company with over 30 years of experience in the tourism and customer service industry. Founded in 1992 as a travel agency, the company has continuously evolved to meet the changing needs of international clients. In 2008, Euro-Varna expanded its scope to include assistance and customer care services through a strategic partnership with Service 24 Solutions Austria. This collaboration marked the beginning of a successful B2B customer support operation based in Varna, Bulgaria, delivering high-quality, multilingual assistance services across Europe. In 2022, Euro-Varna further strengthened its market position by joining as a subcontractor following the establishment of 24/7 GmbH, a joint venture between Service 24 and ADAC. This partnership combines the operational expertise, extensive service network, and strong sales capabilities of both organizations. Today, Euro-Varna is a trusted partner in the assistance and customer care sector, well-positioned to deliver reliable, scalable, and client-focused support solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide high-quality, multilingual assistance and customer care to international clients in ITALIAN or FRENCH.
- Handle inbound inquiries and service requests from B2B partners and customers.
- Coordinate various assistance services, ensuring efficient and timely resolution.
- Ensure client satisfaction by delivering accurate information and effective solutions.
- Adhere to established service standards and operational procedures.
- Collaborate with a diverse team to maintain a high level of customer support across Europe.
Requirements
- Fluency in either ITALIAN or FRENCH, both written and spoken, is mandatory.
- Excellent verbal and written communication skills in English and the required language.
- Strong problem-solving and interpersonal skills with a customer-centric approach.
- Ability to work effectively in a dynamic, international B2B service environment.
- Proactive attitude and willingness to learn and adapt quickly.
- Open to entry-level candidates with a passion for customer service.
Benefits
- Opportunity to work in a stable, family-run company with over 30 years of experience.
- Gain valuable experience in international customer assistance and B2B support.
- Collaborate within a multinational team and enhance language skills.
- Comprehensive training and professional development opportunities.
- Competitive salary and a supportive work environment.
- Engage with diverse European clients and expand your professional network.