Assistant Call Center Manager
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| Company Name | TP Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
TP Group is seeking an Assistant Call Center Manager to join their dynamic team in Dubai, United Arab Emirates. This role involves assisting in the oversight of daily call center operations, ensuring high-quality customer service, and contributing to overall operational efficiency in the digital business services market.
Company Overview
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Assist in supervising and managing daily call center operations and staff performance.
- Monitor service quality to ensure customer satisfaction targets and KPIs are consistently met.
- Provide effective coaching, training, and feedback to call center agents to enhance their skills.
- Handle escalated customer inquiries and resolve complex issues efficiently and professionally.
- Contribute to implementing operational strategies to improve call center efficiency and productivity.
- Collaborate with senior management to achieve departmental and overall business objectives.
Requirements
- Proven experience in call center management or a similar supervisory customer service role.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in call center software, CRM systems, and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, dynamic, and target-driven environment.
- A customer-focused mindset with a strong commitment to delivering exceptional service.
Benefits
- Opportunity to work with a global leader in digital business services and customer experience.
- Clear pathways for professional growth and career advancement within the TP Group.
- Engage in a dynamic and supportive work environment that fosters innovation.
- Competitive salary and a comprehensive benefits package.
- Contribute to shaping customer interactions in the evolving AI era.
- Work as part of a diverse and multicultural team in a vibrant city like Dubai.