Assistant eCommerce Operations Manager (Nespresso)

Job Overview

Nestlé Nespresso SA is seeking an Assistant eCommerce Operations Manager to join their team in Petaling Jaya, Selangor, Malaysia. This role is crucial for optimizing Nespresso’s e-commerce operations, ensuring seamless customer experiences, and contributing to the brand’s commitment to high-quality coffee and consumer satisfaction.

Company Overview

Coffee is at the heart of everything we do, and consumer satisfaction is why we do it. Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important. To achieve this, we continuously strive for innovation. Our coffee experts look for the world’s most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale. We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable Quality™ program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international. At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need. We also provide a full range of machines and coffees to meet the specific needs of the world’s most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time. Nespresso is not just coffee. It’s a genuine experience that combines perfection and pleasure, simplicity and aesthetics.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Assist in managing daily e-commerce operations to ensure smooth customer journeys.
• Monitor online sales performance and identify opportunities for improvement.
• Coordinate with marketing, logistics, and customer service teams for campaign execution.
• Ensure website content and product information are accurate and up-to-date.
• Analyze e-commerce data to inform operational strategies and enhance user experience.
• Support the implementation of new e-commerce features and initiatives.

Requirements

• Minimum 2 years of experience in e-commerce operations or a similar role.
• Strong analytical skills with the ability to interpret e-commerce data.
• Proficiency in e-commerce platforms and content management systems.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational abilities.

Benefits

• Opportunity to work with a globally recognized premium brand.
• Professional growth and development opportunities within Nestlé Nespresso SA.
• Collaborative and dynamic work environment.
• Competitive salary and benefits package.
• Contribution to a sustainable and responsible coffee program.
• Access to Nespresso products and exclusive employee discounts.