Assistant Manager – Call Center Operations
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| Company Name | Wynn Al Marjan Island |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Wynn Al Marjan Island is seeking an Assistant Manager for Call Center Operations in Ras al-Khaimah, United Arab Emirates. This pivotal role involves overseeing daily call center activities, ensuring exceptional guest service, and supporting the successful launch of the UAE’s first integrated luxury resort.
Company Overview
Wynn Al Marjan Island is poised to be the UAE’s first integrated luxury resort, bringing an unparalleled level of hospitality and entertainment to Ras al-Khaimah. As per its official LinkedIn account, the resort is set to open in 2027, promising a groundbreaking guest experience.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Oversee and manage the daily operations of the call center, ensuring efficient workflow and service delivery.
- Lead, train, and mentor a team of call center agents to achieve high performance and service quality standards.
- Monitor call center metrics and implement strategies for continuous improvement and optimization.
- Ensure all guest interactions align with Wynn’s luxury hospitality standards and brand values.
- Handle complex customer inquiries, escalations, and feedback with professionalism and efficiency.
- Contribute to the development and implementation of call center policies and procedures for the new resort.
Requirements
- Proven experience in call center management or a similar supervisory role, preferably within a luxury hospitality environment.
- Strong leadership, team management, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in call center technologies, CRM systems, and performance analytics.
- Ability to thrive in a dynamic, fast-paced environment and adapt to evolving operational needs.
- Demonstrated commitment to delivering outstanding guest experiences and maintaining high service standards.
Benefits
- Opportunity to be a key part of the pioneering team launching the UAE’s first integrated luxury resort.
- Competitive salary and a comprehensive benefits package.
- Significant professional development and career growth opportunities within a world-renowned brand.
- Work in a state-of-the-art facility with a dynamic and supportive team.
- Contribute to shaping a new era of luxury hospitality in the region.
- Access to exclusive employee privileges and discounts within the Wynn Resorts portfolio.