Assistant Manager – Front Office

Job Overview

Jumeirah Marsa Al Arab is seeking an Assistant Manager for the Front Office to join their team. The role involves managing VIP arrivals, coordinating with departments, and ensuring exceptional guest experiences.

Company Overview

Jumeirah is a global leader in luxury hospitality, operating 31 properties across the Middle East, Europe, Asia, and Africa. Known for its distinguished beachfront resorts, esteemed city hotels, and luxury residences, Jumeirah is synonymous with warm and generous service and distinctive experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Mid-Senior Level

Key Responsibilities

• Manage VIP arrivals and guest preferences, coordinating with relevant departments.
• Organize timely delivery of VIP amenities and spot-check long-staying guest amenities.
• Coordinate with Reservations to action guest preference forms and update arrival checklists.
• Ensure expedited check-in for Limousine arrivals and prioritize room readiness.
• Oversee preparation of welcome folders and cards, offering welcome drinks to guests.
• Supervise lobby greeters and Guest Relations team, ensuring their presence in the lobby.

Requirements

• Software competencies – Microsoft Office programs (Intermediate).
• Problem-solving skills.
• Leadership and team management skills.
• Project Management Skills.
• A few years’ experience in a five-star hotel.

Benefits

• Attractive tax-free salary, paid in Dirhams (AED).
• Generous F&B benefits and reduced hotel rates across properties globally.
• Excellent leave and health care package including dental coverage.
• Life insurance and incentive programs.
• Opportunities for career growth within a luxurious hospitality brand.