Assistant Manager – Guest Services

Job Overview

We are currently seeking for passionate and dynamic guest focused Guest Service professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Manager – Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor’s inquiries.

Company Overview

Al Bandar Rotana & Al Bandar Arjaan by Rotana is a hospitality company focused on delivering extraordinary levels of customer service. Known for providing creative solutions and a dynamic work environment, they are committed to excellence in the hospitality sector.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 2 Year+

Key Responsibilities

• Promote a helpful and professional image to the client.
• Ensure guest requirements are handled immediately with speed and efficiency.
• Control departmental expenses through proper analysis and planning.
• Review in-house guest lists and be familiar with guest preferences.
• Assist Team Leaders in documenting guest requests and updating profiles.
• Maintain awareness of competitor’s services and rate structures.

Requirements

• Degree in the hospitality field.
• Previous experience in the Front Office Department within a hotel.
• Fluency in both written and spoken English.
• Immaculate personal presentation.
• Computer literacy and knowledge of Opera.
• Ability to solve problems effectively.

Benefits

• Opportunities for professional development and career growth.
• Work in a dynamic and guest-focused environment.
• Be part of a team that values customer service excellence.
• Exposure to a multi-cultural team and guests.
• Competitive benefits package.
• Gain experience with a reputable hospitality company.