Assistente banca telefónica

Job Overview

Randstad Portugal is seeking a Telephone Banking Assistant for a contract position in Lisbon, Portugal. This entry-level role involves providing excellent customer service to banking clients over the phone, assisting with inquiries, and ensuring a positive client experience.

Company Overview

Randstad is the number one company in the Human Resources sector worldwide and a leader in Portugal. It boasts 450 internal employees, places around 30,000 people daily, and maintains a national presence through branches, contact centres, and inhouse locations. Learn more at http://www.randstad.pt.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Handle inbound calls from banking clients, providing information and resolving issues.
• Assist clients with various banking transactions and inquiries.
• Maintain a high level of professionalism and customer satisfaction.
• Accurately document all client interactions and resolutions.
• Adhere to banking regulations and company policies.

Requirements

• Excellent communication skills, both verbal and written, in Portuguese.
• Strong customer service orientation and problem-solving abilities.
• Ability to work effectively in a fast-paced call center environment.
• Basic computer literacy and ability to learn new systems quickly.
• Proactive and enthusiastic approach to client support.

Benefits

• Opportunity to start a career in the banking sector with a leading HR company.
• Gain valuable experience in customer service and financial operations.
• Professional development and training opportunities.
• Work in a dynamic and supportive team environment.
• Competitive contract compensation.