Associate Client Quality Manager

Job Overview

As an Associate Client Quality Manager, you will be responsible for ensuring the highest standards of quality in client projects related to clinical safety and pharmacovigilance services. This role involves maintaining compliance and fostering strong client relationships within PrimeVigilance, an Ergomed Group company, located in Sarajevo, Bosnia and Herzegovina.

Company Overview

PrimeVigilance, an Ergomed Group company, was established in 2008 by Dr. Miroslav Reljanovic and Dr. Elliot Brown. It offers holistic, top-quality, cost-effective, innovative clinical safety and pharmacovigilance (PV) services for pharmaceutical, biotechnology, and medical device companies. Headquartered in Sarajevo, Bosnia and Herzegovina, PrimeVigilance’s leaders have an unrivalled reputation in the sector, supported by a global network of subject matter experts including former senior regulators and consultants with extensive industry experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Manage and monitor client quality assurance activities for pharmacovigilance projects.
• Ensure compliance with global regulatory requirements and internal quality standards.
• Act as a primary point of contact for client quality inquiries and escalations.
• Conduct internal and external audits to assess quality system effectiveness.
• Develop and implement quality improvement plans based on audit findings.
• Collaborate with cross-functional teams to drive quality excellence in service delivery.

Requirements

• Minimum 5 years of experience in quality assurance within the pharmaceutical or CRO industry, preferably in pharmacovigilance.
• Bachelor’s degree in a life science, pharmacy, or a related field.
• Strong understanding of GxP regulations (GVP, GCP) and international quality standards.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities to manage client relationships effectively.
• Proficiency in quality management systems and audit processes.

Benefits

• Opportunity to work with a leading global pharmacovigilance service provider.
• Competitive salary and comprehensive benefits package.
• Professional growth and development opportunities in a specialized field.
• Collaborative and supportive international work environment.
• Contribution to patient safety and quality in pharmaceutical development.
• Exposure to diverse client projects and regulatory landscapes.