Associate, Customer Success
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| Company Name | Rainforest Alliance |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abidjan, Côte d’Ivoire |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
The Rainforest Alliance is seeking an Associate, Customer Success to join their team in Abidjan, Côte d’Ivoire. This role involves contributing to the organization’s mission by ensuring effective customer support and success within their operations, helping to build a better future for people and nature.
Company Overview
The Rainforest Alliance is an international non-profit organization working in more than 60 countries at the intersection of business, agriculture, and forests. We are building an alliance to create a better future for people and nature by making responsible business the new normal. By bringing diverse allies together we are making deep-rooted change on some of our most pressing social and environmental issues. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people mitigate and adapt to climate change in bold and effective ways. Join our alliance. Our alliance is all about changing the way the world produces, sources and consumes. Every company has the power to help build a better future by sourcing commodities responsibly and adapting its business model to become more sustainable. By joining us, you are helping meet the increase in demand for responsibly made products. And when the demand is there, farmers and foresters work hard to meet it, helping drive real, meaningful impact. Everyone wins when we bring the right people together. The Rainforest Alliance has recently merged with UTZ, a Netherlands-based program and label for sustainable farming worldwide.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Support the implementation of customer success strategies and initiatives.
- Assist in managing client relationships and ensuring high levels of satisfaction.
- Provide timely and effective resolution to customer inquiries and issues.
- Collaborate with internal teams to enhance service delivery and program effectiveness.
- Contribute to data collection, analysis, and reporting on customer engagement and impact.
- Educate and guide partners on Rainforest Alliance certification standards and processes.
Requirements
- Relevant experience in customer service, client relations, or a related field.
- Strong communication and interpersonal skills, with fluency in English and French.
- Ability to work effectively in a diverse and multicultural environment.
- Proficiency in relevant software, CRM systems, and communication tools.
- Commitment to the mission and values of the Rainforest Alliance.
- Problem-solving skills and a proactive approach to support.
Benefits
- Opportunity to contribute to a global mission of sustainability and environmental protection.
- Work with a diverse, international, and passionate team.
- Professional development and career growth opportunities within a leading NGO.
- Engaging and supportive work culture focused on impact.
- Making a tangible difference at the intersection of business, agriculture, and forests.
- Competitive compensation package.