Auxiliar Contact Center EVENTUAL
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| Company Name | Aeropuertos Argentina |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Ezeiza, Buenos Aires Province, Argentina |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Aeropuertos Argentina is seeking an Auxiliar Contact Center to join their team in Ezeiza, Buenos Aires Province, Argentina. This temporary role focuses on providing excellent customer service and support to airport operations, ensuring a high-quality experience for all passengers and visitors.
Company Overview
Aeropuertos Argentina is a leading company that manages 35 airports across Argentina, positioning itself as the largest private operator globally and handling 98% of Argentina’s air traffic. With over 2,300 employees, the company is committed to ensuring the highest quality of services and adhering to international standards for quality, safety, and comfort 365 days a year. They strive to provide exceptional service and a seamless travel experience.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone and other channels.
- Provide accurate and timely information regarding flight schedules, airport services, and general queries.
- Resolve customer complaints and issues efficiently and professionally.
- Document all customer interactions, feedback, and resolutions accurately in the system.
- Collaborate with internal departments to ensure comprehensive service delivery.
- Adhere to all company policies and procedures for customer service excellence.
Requirements
- Proven experience in customer service or a contact center environment (2 years+ preferred).
- Excellent verbal and written communication skills in Spanish and English.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using CRM software and standard office applications.
- Ability to work effectively in a fast-paced and dynamic airport environment.
- Flexibility to work various shifts, including weekends and public holidays.
Benefits
- Opportunity to work with the largest private airport operator in the world.
- Gain valuable experience in the dynamic aviation and customer service sectors.
- Work as part of a dedicated and professional team.
- Develop strong communication and problem-solving skills.
- Competitive benefits package for contract employees.
- Exposure to international standards of service quality and safety.