Banking Operations supervisor
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| Company Name | Raya CX |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Alexandria, Alexandria, Egypt |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Raya CX is seeking a Banking Operations Supervisor to oversee banking operations within their Business Process Outsourcing (BPO) services in Alexandria, Egypt. This role involves ensuring efficient processing, high-quality service delivery, and excellent customer experience for clients.
Company Overview
RAYA Customer Experience is a leading next-generation BPO and customer experience management company. Since 2001, RAYA CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. They deliver integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: 5 Year+
Key Responsibilities
- Supervise daily banking operations, ensuring accuracy and efficiency in all processes.
- Monitor team performance and provide coaching to meet service level agreements (SLAs) and key performance indicators (KPIs).
- Implement and maintain operational procedures in line with banking standards and client requirements.
- Manage customer inquiries and escalations related to banking services, ensuring prompt and effective resolution.
- Collaborate with clients to understand their needs and optimize service delivery for banking operations.
- Prepare comprehensive performance reports and provide insights for continuous process improvement.
Requirements
- Proven experience in banking operations or a similar BPO environment, preferably in a supervisory role.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to work effectively in a fast-paced, high-volume environment.
- Proficiency in relevant banking software and operational tools.
- Strong analytical skills to identify trends and implement corrective actions.
Benefits
- Opportunity to lead a crucial operations team in a dynamic global BPO company.
- Access to professional growth and career development opportunities within Raya CX.
- Competitive salary and a comprehensive benefits package.
- Work in a collaborative and supportive international team environment.
- Exposure to diverse clients and complex banking operations.
- Contribution to high-impact customer experience solutions.