Bilingual Client Support Specialist – Voice and Chat (French/English)

Job Overview

TalentPop App is seeking a Bilingual Client Support Specialist (French/English) to join their team in Constantine, Algeria. This entry-level role involves providing excellent customer support via voice and chat, ensuring client satisfaction and effective communication in both French and English.

Company Overview

TalentPop App is a private company specializing in IT Services and IT Consulting, with operations in Constantine, Algeria. They are dedicated to providing innovative solutions and support in the technology sector for their clients.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer support to clients via voice and chat channels.
• Assist clients with inquiries, troubleshoot issues, and provide timely resolutions.
• Communicate effectively in both French and English with a diverse client base.
• Document interactions and client feedback accurately in the system.
• Collaborate with team members to improve service delivery and client satisfaction.
• Adhere to company policies and service standards in all interactions.

Requirements

• Fluency in both French and English, both written and verbal.
• Strong communication and interpersonal skills.
• Ability to learn new software and systems quickly.
• Customer-centric mindset with a passion for helping others.
• Problem-solving skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Opportunity to start a career in client support and IT services.
• Work in a dynamic and multicultural team environment.
• Gain valuable experience in customer relationship management.
• Potential for professional growth and skill development.
• Exposure to international clients and business practices.
• Supportive management and team culture.