Bilingual Customer Support Representative (French/English) – 100% Remote

Job Overview

TalentPop App is seeking a motivated Bilingual Customer Support Representative fluent in French and English to join their fully remote team. This entry-level role offers the opportunity to provide exceptional support to clients from Côte d’Ivoire, working 100% remotely.

Company Overview

TalentPop App operates in the IT Services and IT Consulting sector, providing innovative solutions to its clients. The company embraces a fully remote work model, fostering a dynamic and inclusive environment for its global team.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide prompt and professional customer support in both French and English.
• Resolve customer inquiries, technical issues, and complaints efficiently.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Educate customers on product features and guide them through solutions.
• Maintain high customer satisfaction scores through excellent service.

Requirements

• Fluent written and verbal communication skills in French and English.
• Strong problem-solving abilities and a customer-focused approach.
• Excellent interpersonal skills and a patient demeanor.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable high-speed internet connection and a dedicated workspace.
• No experience required; willingness to learn and grow.

Benefits

• Opportunity to work 100% remotely from Côte d’Ivoire.
• Competitive compensation package.
• Comprehensive training and professional development programs.
• Supportive and collaborative team environment.
• Flexible work schedule options.
• Contribution to a growing company in the IT services sector.