BSS L2 SME
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| Company Name | Ericsson |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tobago, Trinidad and Tobago |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Ericsson is seeking a BSS L2 SME in Tobago, Trinidad and Tobago. This role involves providing expert-level support and subject matter expertise for Business Support Systems within the telecommunications network ecosystem, ensuring seamless operation and advanced troubleshooting.
Company Overview
Ericsson is a global leader in telecommunications, building the foundation for an open network ecosystem where industries, developers, and enterprises thrive. They focus on the convergence of 5G, AI, cloud, and network APIs to redefine industries and enhance everyday life through intelligent, programmable, and transformative connectivity. Ericsson fosters collaboration across industries to create a future of seamless and innovative connectivity.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Provide expert Level 2 support and troubleshooting for BSS platforms.
- Serve as a Subject Matter Expert for BSS solutions, guiding complex issue resolution.
- Collaborate with engineering and operations teams to optimize BSS performance.
- Analyze system logs and performance data to identify root causes of issues.
- Contribute to the development and implementation of BSS best practices and procedures.
- Ensure compliance with operational standards and service level agreements.
Requirements
- Extensive experience (10+ years) in Business Support Systems (BSS) within the telecom industry.
- In-depth knowledge of 5G, AI, cloud, and network API integration with BSS.
- Strong analytical and problem-solving skills for complex technical challenges.
- Excellent communication and collaboration abilities in a global team environment.
- Ability to work independently and manage critical incidents efficiently.
- Proven track record of resolving complex BSS-related issues.
Benefits
- Opportunity to work at the forefront of 5G and telecommunications innovation.
- Engage in a collaborative, global work environment with industry experts.
- Career development and growth opportunities within a leading tech company.
- Contribute to shaping the future of connectivity and network ecosystems.
- Competitive compensation and benefits package.
- Access to cutting-edge tools and technologies.