BSS L2 SME

Job Overview

Ericsson is seeking a BSS L2 SME (Business Support Systems Level 2 Subject Matter Expert) to join their team in Lomé, Maritime Region, Togo. In this role, you will be crucial in supporting and maintaining the Business Support Systems within a dynamic telecommunications environment, contributing to an open network ecosystem powered by 5G, AI, and cloud technologies.

Company Overview

Ericsson is a global leader in telecommunications, actively shaping the future of mobile connectivity. They are building an open network ecosystem where industries, developers, and enterprises can thrive, driven by the convergence of 5G, AI, cloud, and network APIs. Ericsson is redefining industries and enhancing everyday life through intelligent, programmable, and transformative connectivity, fostering real-time innovation and new business models worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Provide Level 2 technical support for Ericsson’s Business Support Systems (BSS) platforms.
• Perform incident management, problem resolution, and root cause analysis for BSS issues.
• Conduct system monitoring, maintenance, and ensure high availability of BSS applications.
• Collaborate with Level 1 support and other technical teams for efficient issue escalation and resolution.
• Contribute to knowledge management by documenting solutions, procedures, and best practices.
• Assist in the implementation and integration of new BSS features and system upgrades.

Requirements

• Proven experience in BSS operations and Level 2 technical support within the telecommunications industry.
• Strong understanding of BSS architecture, functionalities, and relevant technologies (e.g., charging, billing, CRM).
• Excellent problem-solving and analytical skills with the ability to troubleshoot complex system issues.
• Proficiency in relevant tools and systems used for BSS management and monitoring.
• Effective communication skills, both written and verbal, for technical and non-technical audiences.
• Ability to work independently and collaboratively within a global team in a fast-paced environment.

Benefits

• Opportunity to work at the forefront of 5G, AI, and cloud innovation in telecommunications.
• Be part of a global team shaping the future of mobile network ecosystems.
• Continuous learning and professional development opportunities in cutting-edge technologies.
• A collaborative and supportive work environment focused on transformation.
• Competitive compensation and benefits package.
• Engaging work that redefines industries and enhances everyday life.