Call Center Agent

Job Overview

Marriott International is seeking a Call Center Agent to join The Ritz-Carlton in Dubai. You will be responsible for answering, recording, and processing guest calls, requests, questions, or concerns, ensuring exceptional guest service and satisfaction.

Company Overview

Marriott International is a leading global hospitality company known for its exceptional guest experiences and diverse portfolio of hotel brands. The Ritz-Carlton, part of Marriott International, sets the standard for rare and special luxury service worldwide, focusing on creating lifelong memories for its guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school diploma or G.E.D. equivalent
• Experience: Entry level / No experience required

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station efficiently and professionally.
• Process guest requests for wake-up calls, call forwarding, and conference calls.
• Receive, record, and relay messages accurately and legibly.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.

Requirements

• High school diploma or G.E.D. equivalent.
• Ability to speak with others using clear and professional language.
• Ability to develop and maintain positive working relationships with others.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to enter and locate information using computers and/or POS systems.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Benefits

• Opportunities for professional development and career growth within Marriott International.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to employee discounts and other Marriott benefits.
• Engaging and inclusive work culture.
• Be part of a company committed to non-discrimination and diversity.