Call Center Agent

Job Overview

Sundus is seeking a dedicated Call Center Agent to join their team in Abu Dhabi, United Arab Emirates. This role is crucial for providing excellent customer service, handling inquiries, and ensuring a positive experience for all callers.

Company Overview

Sundus is a leading, 100% Emirati-owned workforce solutions and HR service provider, driving organizational transformation across the UAE for nearly three decades. Operating at the intersection of global talent dynamics and localized market intelligence, Sundus delivers fully compliant, ISO-certified capabilities spanning executive search, strategic recruitment, manpower outsourcing, and HR advisory. As a trusted partner to enterprises and government entities alike, Sundus accelerates business performance by shaping agile workforces and advancing critical nationalization objectives. Driven by a commitment to operational integrity and transparency, Sundus empowers organizations to navigate a complex commercial landscape with resilient, high-impact talent strategies.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and efficiently.
• Provide accurate information and resolve customer issues and complaints.
• Maintain a high level of customer satisfaction and strive to exceed expectations.
• Document all call information and update customer records as needed.
• Escalate complex issues to the appropriate department or supervisor.
• Adhere to company policies and procedures regarding customer interactions.

Requirements

• Excellent verbal communication and interpersonal skills.
• Ability to listen actively and empathize with customers.
• Proficiency in using call center software and basic computer applications.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and dynamic environment.
• Flexibility to work various shifts, including evenings and weekends.

Benefits

• Opportunity to work with a leading Emirati-owned HR service provider.
• Gain valuable experience in customer service and call center operations.
• Supportive team environment and professional development opportunities.
• Competitive remuneration package.
• Exposure to diverse client portfolios.
• Contribution to nationalization objectives and business growth.