Call Center Agent – Arabic Speaker

Job Overview

TASC Outsourcing is seeking a Call Center Agent fluent in Arabic to join their team in Dubai, United Arab Emirates. This role involves providing excellent customer service and support to clients, ensuring efficient resolution of inquiries and contributing to overall customer satisfaction.

Company Overview

For more than a decade, TASC Outsourcing has been shaking up the Gulf’s staffing and recruitment industry, delivering innovative and effective hiring solutions to businesses of all types and sizes. Today, they have grown into one of the region’s leading recruitment, staffing, and HR service providers, working in collaboration with some of the region’s biggest names. TASC Outsourcing offers a comprehensive suite of business services, including contract staffing, permanent recruitment, HR management, payroll outsourcing, and offshoring, all designed to increase business efficiency while lowering costs.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors-degree
• Experience: 2 Year+

Key Responsibilities

• Handle incoming calls and provide information to customers in fluent Arabic.
• Resolve customer inquiries, issues, and complaints efficiently and professionally.
• Maintain accurate and detailed records of all customer interactions and transactions.
• Escalate complex or unresolved customer issues to the appropriate department.
• Adhere to company policies and procedures regarding customer service standards.
• Collaborate with team members to achieve customer satisfaction targets.

Requirements

• Fluency in Arabic, both spoken and written, is mandatory for this role.
• Proven experience as a Call Center Agent or in a similar customer service position (2+ years recommended).
• Excellent communication, listening, and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic call center environment.
• Proficiency in using CRM systems and other call center technologies.
• Strong problem-solving skills and a customer-centric attitude.

Benefits

• Opportunity to work with a leading and innovative staffing and HR service provider.
• Competitive salary package and potential for performance-based incentives.
• Professional growth and career development opportunities within the company.
• Work in a collaborative and supportive team environment.
• Exposure to diverse client portfolios and industry sectors.
• Contribution to a company focused on business efficiency and growth.